Privacy Policy

Introduction

Union Cab ("we," "our," or "us") operates the Union Cab ride service platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, website, or mobile application. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, profile picture
• Booking Information: Pickup and drop-off locations, ride preferences, special instructions
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Communication Data: Messages, calls, and support interactions
• Identity Verification: Driver's license or government ID (for drivers only)

Automatically Collected Information

• Location Data: GPS coordinates during rides for navigation and safety
• Device Information: Device type, operating system, browser information
• Usage Data: App interactions, ride history, preferences
• Log Data: IP address, access times, pages viewed

Third-Party Information

• Google Maps: Location and mapping data for route optimization
• Stripe: Payment processing and transaction data
• Background Check Providers: Driver verification information

How We Use Your Information

• Provide and improve our ride service
• Process bookings and payments
• Communicate with you about your rides and account
• Ensure safety and security of our platform
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our service
• Send promotional communications (with your consent)
• Provide customer support

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Drivers: Name, pickup location, and contact information for ride coordination
• Service Providers: Payment processors, mapping services, background check companies
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect users, investigate fraud, or ensure platform safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly agree to share information

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Incident response procedures

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account Information: Until you delete your account
• Ride History: 7 years for tax and legal compliance
• Payment Data: As required by payment processors and tax laws
• Location Data: 30 days after ride completion
• Support Communications: 3 years for quality assurance

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at cab@union.taxi or call +1 (877) 349-7973.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but some features may not work properly if disabled.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.